Let’s take a look at Apple. Everyone knows they have one of the largest loyal fan bases across the globe. Think about it. Just about every product they launch, people will be waiting in line hours before the release date. We saw this happen most recently with the iPad but also with the iPhone and various iPods. These people who are always itching for the latest release are a company’s brand loyalists. They are the ones waiting outside in the rain before your store opens or the ones always interested in new products, company news, or just frequent customers.
How can you distinguish your loyal customers from the average one? Often times the loyal customers will Continue reading