Dorothy P.

Our Graphic Designer wiz-kid

Over 2 years ago, Dorothy took the skills she picked up at MICA and found the Craigslist ad that would launch her design career at MOS.

First thing she does in the AM: Goes back to sleep – we all enjoy the late morning call time at our office!

Favorite food: Steak, just like the rest of the team, cooked medium of course. A little blood never hurt anyone.

Guiltiest pleasure: Harry Potter. And she’s got the wand to prove it – try and stump her HP IQ only if you dare!

How she D.W.I.L s: Designing as if she were the client gets her creative juices a flowin!

What she loves about MOS: The good environment – do we really need to go over this again?

Celeberity crush: It might surprise you, but she’s waiting for her date with Johnny Depp.

Her life’s motto: “Treat others the way you would want to be treated” – girl’s got a good soul.

I’m here to admit it, after this week, our office has officially seen better days. No, Irene didn’t get in the way of our team pumping out top notch projects faster than you can say “downpour”. Our beauty routines on the other hand took a major hit and we’re blaming Baltimore Gas and Electric company for the invasion of the fuglies.

Review these lessons so your company can avoid a bad rap:

1. Delegate
2. Designate

This morning, as of 9:30am, The Baltimore Sun reported that over 285,825 Maryland  residents were still without power. It was what we all had expected, what we had prepared for. What I didn’t expect was for their customer service to be as lackluster as the storm itself.

In my social media conscious world, economy 2.0 means nothing without customer service. Although BGE is a large corporation, whose customer base hovers around the millions, I still argue that they are in dire need of a little Thank You Economy crash course.

Countless radio hosts, news flashes, even my friends on Facebook  (yes, that’s what I did with the little cell power I had left) were encouraging everyone effected by the power outages to call in and notify BGE to give them a better idea of the work ahead. Normally, I would leave that kind of incessant time wasting to people who enjoy those things (namely grandmothers and cheap uncles). In fear that my particular area of the development would be disregarded, I decided to phone in. When that  started to take longer than 2 minutes, I gave up and sent a friendly email instead.

To my dismay, this was their reply:

Why get my panties is a bunch you ask? They responded didn’t they? Isn’t that all you can hope for these days?

If that’s how you perceive today’s world of tech savvy super giants, you better listen up! If you send an email, you should demand a personally tailored response. End. Of. Story. I don’t care if I email Barack Obama. If I get a response back, I want it to prove that whomever is sitting in the White House sorting through piles of American citizens’ protesting rants, heard my voice and took what I said into consideration – instead of just shoving it in the archive section of  his Gmail.

1. DELEGATE

Your company, no matter how big or small it may be, needs to delegate the proper amount of people and time for the sole purpose of doing everything in their power to create a happier, more satisfied customer.

Hearing people defend BGE’s lack of customer care because of their huge customer base, is not something I’m willing to listen to. If you’re business involves people in any way shape or form, your livelyhood relies on your ability to take care of their needs, no matter how demanding they may seem.

2. DESIGNATE

Now is the perfect time to designate distinct solutions to any potential people related problems your company may face in the future. Create mock-senarios, act out acceptable responses, whatever it takes for your company to build a breed of customers that will go the extra mile to write on your Facebook wall, Tweet about your amazing company, make it happen.

As the old saying goes – If someone has a bad experience with your business, they’re going to warn as many of their friends as humanly possible about you (which nowadays is quite alot). If they have a spectacular experience – they’ll most likely do the same – anywhere in between and you may as well not even try.

Written by Annie Yaker

Marketing Specialist

e: annie@moscreative.com

p: 410.878.7482

t: @annieyaker

It’s been a crazy week on the east coast, between the earth quake, the rain, the anticipation of hurricane Irene headed our way, and the nail biting Ravens game last night. Whew! It’s time to sit back, relax and enjoy the weekend!

SATURDAY

DO: Hold your breath, plug your nose, and grab your goggles for this IMAX watery wonder: Wild Ocean 3D, showing at the Maryland Science Center this summer. This award-winning, action-packed 3D adventure illustrates the interplay and epic struggle for survival between man and the endangered ocean ecosystem. Find out more at Maryland Science Center.

SEE: This is NOT the elephant and clown filled circus you went to when you were a kid. Cirque du Soleil stretches your imagination again with its show Quidam. The story revolves around a lonely girl named Zoé, ignored by her parents and finding herself in another world where a host of characters from a human bull’s eye to a man with skeletal wings try to help rid her of boredom. *BONUS the Cirque troupe is conveniently performing at 1st Mariner Arena this time! Find out more at Cirque Du Soleil.

EAT: Get excited for all things fried and on a stick! That’s right, it’s time once again for the one and only Maryland State Fair! This is opening weekend for the annual fair, which run through Sept. 5, and the food and festivities are quickly coming into full swing. Foodies will surely appreciate the Craft Beers that are to be served for the first time this year. Options include Raven Beer, Heavy Seas Brewery, DuClaw Brewing, Dog Brewing from Westminster, Brewers Alley and Flying Dog Brewery, all to be served at one big booth belonging to the Brewers Association of Maryland. Find out more at Maryland State Fair.

SUNDAY

DO: Stay inside and enjoy the dry!! Although the reports of just how directly Hurricane Irene is coming towards us are still changing by the hour, why not just play it safe and take this day of rest to just bum it. You don’t get many opportunities to not do anything at all, so for Pete’s sake, let’s be lazy when we can!

SEE: What a perfect chance to snuggle up with your cutie pie under your favorite blanket holding a warm bowl of popcorn and get pop in a movie. Doesn’t matter whether it’s On Demand, Red Box to the rescue, or P.S. I Love You is playing on TBS for the 87th time. It’s all about WHO you’re spending your Sunday with!

EAT: What is the absolute best thing you can think of to indulge in on an icky, rainy, Sunday afternoon? Think something warm out of the over and smelling of heavenly delights. I’m thinking those Hershey’s Best Brownies I told you about yesterday! Hey, it’s another rainy day, you can make brownies two times in one week. I won’t tell.

Mmmmmm. Chocolate.

Incase you’ve been living in a desert warfare or maybe under some rocks, you’ve probably heard about the takeover of the Millennial generation.

It’s way worse than anything going on in London or Eygpt, these Gen Y jokesters are after it all, and they’re doing it in flip flops and cargos.

Not to say anything is wrong with these overachieving, under dressed wizkids. A lot of our team is made up of Millennials and we fully believe in freedom of expression,  in choice of clothing, work habits, and way of thinking.

As much as we embrace the unique quirks of our generation, we’re still watching our backs for the next 10 year old blogger trying to take our jobs.

Back in 2008, CBS News was already prepared for the big change. In an article published that May, they warned : ‘”Stand back all bosses!” A new breed of American worker is about to attack everything you hold sacred: from giving orders, to your starched white shirt and tie.’ Continue reading →